Select Your Country

Choose your country for region-specific content and availability.

Netherlands

Choose Language

Select your preferred language for tailored content and navigation.

English English
SAVE SETTINGS

Privacy Policy

Privacy Policy SYMBIONT Nederland BV

We keep your private data private

We do everything we can to keep your data private. When you place an order with us, we must share some of your data with others. We believe careful handling of your data is of great importance. Therefore, your data is securely processed and protected with the utmost care.

In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:

  • We clearly state the purposes for which we process personal data. This is done through this privacy statement;
  • We limit our collection of personal data to only the data necessary for legitimate purposes;
  • We first ask for explicit consent to process your personal data in cases where your consent is required;
  • We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • We respect your right to access, download, correct, or delete your personal data upon request.

We are responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend reading this carefully.

This privacy statement was last updated on 30-01-2024.


What are the legal grounds for using your data?

Under privacy legislation, we are required to specify the "legal grounds" for using your data. We need your data due to the contractual agreements between you and SYMBIONT Nederland B.V., such as your purchase of a product or your right to a warranty. This applies to:

  • Orders
  • Delivery
  • Returns, exchanges & repairs
  • Contact with our customer service

Additionally, we may use your data under "legitimate interest." This means that we aim to provide all our customers with the most optimal and personalized service while always considering your privacy. This applies to:

  • Reviews & customer satisfaction surveys
  • Contact with our customer service
  • Visiting our stores and website
  • Account
  • Newsletter & emails
  • Personalized advice
  • Promotions
  • Social media
  • Security & cameras

We may also have a legal obligation to use your data, for instance, if we suspect fraud. In some cases, you have given us explicit consent to use your data, such as when you sign up for the newsletter. We record this consent, and you always have the option to unsubscribe in every email.

Who is responsible for your data:

We are responsible for your data. Here are our details:

SYMBIONT Nederland B.V.
Koningin Julianaplein 10
3931 CK Woudenberg
T.: 033-303-1090

E.:
KvK Gooi, Eem- en flevoland Almere: 89457765
VAT number NL864988448B01

Who has access to your data:

We only share your data with other parties if it is truly necessary for our services. These parties include delivery partners, suppliers or repair technicians, product support services, payment partners, IT service providers, and parties that collect our reviews. For example, our delivery partners need your data to deliver your order to the correct address. Parties such as data management platforms, media and advertising agencies, and research firms may be involved when we provide you with personalized advice or targeted advertisements, such as based on your interest in specific products. In suspicious situations, we are required to share customer data with government authorities.

The parties that receive access to your data from us may only use it to provide a service on our behalf (SYMBIONT), unless they are responsible for obtaining and protecting your data themselves. Some cookie developers have access to the data collected by cookies on our website. You can read more about this in our cookie policy and the privacy policies of these parties. We never sell your data to third parties.

Where is your data stored:

We store your data in various databases, always adhering to strict security measures. Therefore, your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains adequately protected. For some countries, this has been officially established. Some U.S. companies are registered under the Privacy Shield, which provides sufficient protection. Alternatively, we work with official contracts specifically designed to safeguard your privacy.

How long is your data retained:

We retain and use your data only as long as necessary. After that, we delete all the data we have about you or use your data anonymously for internal analyses and reports, such as evaluating the value of your order.

Below are the retention periods:

  • Recorded phone calls are deleted after 28 days unless there is a legal obligation to retain a call for a longer period.
  • Camera footage from our stores is not kept longer than 28 days unless we observe something suspicious that requires further investigation or if the footage needs to be retained longer due to another legal obligation.
  • Order details, including name, address, postal code, city, phone number, ordered products, invoice, and payment information, are retained indefinitely as we use this data for analysis and handling matters like warranty claims. You always have the right to modify, review, or request deletion/anonymization of this data.
  • If you have your product repaired or replaced by SYMBIONT, we retain your warranty request and contact details. Afterward, we use your data only anonymously for internal reports.
  • If you have signed up for the newsletter or given consent to receive personalized messages, we retain that consent. If you decide at any point that you no longer wish to receive the newsletter or personalized messages, we also retain the withdrawal of your consent. Every newsletter includes an unsubscribe link.
  • Data used to prevent fraud is retained indefinitely.

What rights do you have?

You remain in control of your data at all times. If you want to access your personal data and receive a copy, or if you wish to modify, delete, limit the use of your data, or adjust your email preferences, that's no problem. You can do so by notifying us via post or email. This is also how you can object to the use of your data for marketing purposes or indicate that you believe your privacy outweighs our interest. In such cases, we will reassess the situation.

Unsubscribing from the newsletter is simple. You can do this via the link in the newsletter itself. If you prefer to stop using cookies entirely, you can manage that yourself too. Check our cookie policy to learn how.

Please note that we may request additional information when you submit a request, as we need to ensure that it is indeed you making the request.

A question or a complaint?
For questions or complaints about your data and the protection of your privacy, you can contact SYMBIONT Nederland B.V.

Mail: netherlands@symbiont360.com
Address: Koningin Julianaplein 10, 3931 CK Woudenberg, Attn: GDPR

Of course, we are happy to assist you further if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) regarding this processing of personal data. You can contact the Dutch Data Protection Authority for this purpose.

Use of Personal Data

When you use our online store, we collect certain information about you. We only store and use the personal data that you provide directly, as part of the service you have requested, or that is clearly provided to us for processing purposes.

We use the following data for the purposes mentioned in this privacy policy:

  • Name, address, and city
  • Telephone number
  • Billing address
  • Delivery address
  • Work address
  • Pickup address
  • Email address
  • Payment details
  • Gender
  • Date of birth
  • IP address

Registration

For certain parts of our online store, you are required to register first. After registration, we save the personal data you provided. This information is stored so you don’t have to re-enter it every time and to enable us to contact you in connection with fulfilling the agreement for delivering goods or services.

We will not provide the data linked to your username to third parties unless it is necessary for fulfilling the agreement you have entered into with us or if it is legally required. In cases of suspected fraud or misuse of our online store, we may hand over personal data to the competent authorities.

Order Processing

When you place an order with us, we use your personal data to process the order. If necessary for proper order handling, we may also provide your personal data to third parties. You can read more about this further in this privacy statement.

Advertising

In addition to the information available on our website, we may also inform you about our new products and services by post, email, or social media if you have given your consent.

Newsletter

We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your email address will only be added to the subscriber list with your explicit consent.

Location Data

If necessary for the service, we may use and record your location data (GPS). Your consent will be requested at the time of use.

Additionally, these location data may be stored and processed by providers of navigation/map software, such as Google Maps, and may also be used by companies like Google or Apple themselves. We have no control over this. We recommend that you read the relevant privacy statements of the respective providers.

Publication

We do not publish your customer data.

Advertisements

Our webshop displays advertisements.

Disclosure to Third Parties
We may share your data with our partners. These partners are involved in the execution of the agreement. We have strict agreements with them to comply with European privacy regulations. Social media buttons are included in our webshop. Through these buttons, the administrators of these services collect your personal data..

Cookies

Our webshop uses cookies. Cookies are also placed by third parties engaged by us. When you visit our webshop for the first time, a notification is displayed explaining why we use cookies. Your continued use of our webshop is considered as consent for this use of cookies. You are free to disable cookies through your browser settings. However, please note that this may result in parts of our website no longer functioning optimally.

We have agreements with third parties that place cookies regarding the use of cookies and applications. Nevertheless, we do not have full control over what the providers of these applications do with the cookies when they access them. For more information about these applications and their cookie policies, please refer to the privacy statements of these parties (note: these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our webshop. We have entered into a data processing agreement with Google to establish arrangements regarding the handling of our data. Furthermore, we have not permitted Google to use the obtained Analytics information for other Google services. Finally, we anonymize IP addresses.

Security

We take security measures to prevent misuse of and unauthorized access to personal data.

Retention Periods
The personal data described above is retained for as long as necessary to process your orders, including warranty obligations. Afterward, we retain the data for up to one additional year for the described statistical purposes. The data is then deleted, unless a legal obligation requires longer retention (such as the seven-year fiscal retention obligation for payment data).

Third-Party Websites

This privacy statement does not apply to third-party websites that are linked to our web store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.

Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. It is recommended to regularly consult this privacy statement to stay informed of any changes.

Accessing and Modifying Your Data

For questions about our privacy policy or inquiries regarding access to, modification, or deletion of your personal data, you can contact us at any time using the details provided below.

You can submit a request through our webshop or contact us directly to view, modify, or delete your data. Additionally, you can request a data export for information we process with your consent or provide a reasoned request to limit the processing of your personal data.

To prevent misuse, we may ask you to provide adequate identification. If your request involves access to personal data linked to a cookie, you must include a copy of the specific cookie. You can find this in your browser settings. If the data is incorrect, you can ask us to update or delete the information.